In the book Crucial conversations: Tools For Talking When Stakes Are High written by Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan and Al Switzler it says to follow these seven dialogue principles when coaching for crucial conversation:
1. Start with the Heart
When I think about how passionate I am on certain subjects I wonder if I could handle and stay focused like Greta did in the book. I wonder if I myself would have been able to not criticize and belittle the guy after his comment. I think the quote by Ambrose Bierce, "Speak when you are angry and you will make the best speech you will ever regret," completely explains how most crucial conversations go when you are not ready to have a crucial conversation. I think sometimes when you have so much heart in something it almost blinds you. When that happens its important to step back and make sure you are doing what is best and remember outside opinions at that point are good because you can't always see or know everything else going on. So, I hope when I get put into a situation like Greta, I remember how to stay focused on what I really want.
I will continue to work on these crucial conversation dialogue skills so when the stakes are high, the opinions are different, and the emotions are strong I will be able to lead the conversation.
Below are two short videos that will explain Crucial Conversations.
Callibrain. (2015). Video review for crucial conversations by kerry patterson. [YouTube Video]. Retrieved from: https://www.youtube.com/watch?v=EFaXx3pgaxM&feature=youtu.be
Patterson. K., Grenny, J., McMillan, R. & Switzler, A. (2012). Crucial conversations: Tools for talking when stakes are high. United State of America.
Vital Smarts India. (2012). Crucial conversations explained in two minutes. [YouTube Video]. Retrieved from: https://www.youtube.com/watch?v=ixEI4_2Xivw&feature=youtu.be
My name is Andrea Miller. I am a Kindergarten teacher in the greater Grand Rapids area. I love getting feedback and learning new ways to teach material to my students. I love getting them excited about learning and gaining a love for school.